Presentations

• Data protection - Marco Recchi, FENCA
• Regulation on debtor's fees - EU countries case study - Ivo Klimes, FENCA
• Global Collection Review - Raymond van der Loos, Atradius
• e-justice - Margaret Tuite, European Commission (replaced by Stefan Zickgraf)
• European Union legal issues - Stefan Zickgraf, FENCA
• Debt collection in Greece - Lyssandros Tsakiridis, ESEDA
• Opening Speech - Kornel Tinguely

Workshops

• Communication: Social Proof Elevator - Daniel von Wittich, Nexion
• Communication: Japanese Social Influence - Daniel von Wittich, Nexion
• Co-operation with Consumer Association - Pietro Giordano, Adiconsum
• Co-operation with Consumer Association - Pietro Giordano, Adiconsum
• Communication - Daniel von Wittich, Nexion